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Office de Tourisme Rochefort Océan : visites guidées, balades à vélo, concerts, spectacles ...
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These terms and conditions, which are subject to change periodically apply to all users of the booking platform. By accessing our booking platform, by carrying out research, by carrying out a reservation, you declare understand the scope and accept our terms of use.
These pages, their content and their infrastructure, and the pages of this book belong to elloha.com platform, is managed and supplied by Elloha.com and are only made available for personal, noncommercial use, which remains subject to the terms and conditions set forth below.
Through the website from which you accessed our booking platform, and its licensees Elloha.com (tourism providers or affiliated sites diffusing booking platform) provide an online booking platform for the reservation of products and services for tourism and recreation. These services and products are offered by the operators of these own services or their agents. In no event will Elloha.com regarded as the producer or operator of such services or goods for tourism and recreation. By making a reservation through Elloha.com, you engage in a direct contractual relationship with the institution concerned with your reservation. Elloha.com acts only as an intermediary between you and the institution: we send him the details of your booking and send you a confirmation email for and on behalf
On. the provision of our services, the information we communicate is based on the information recorded by establishments under their own responsibility. So institutions are given access to our platform (extranet) through which they hold full responsibility to update all their rates, availability and other information displayed on the booking engine. Although we strive to provide a quality service, we can not verify or guarantee the accuracy, precision or completeness of the information, and we can not be held responsible for any errors (obvious error or typographical error ), any interruption in service (due to a technical failure, whether temporary and / or partial outage, repair, updating, improvement or maintenance our website or otherwise), any inaccurate, misleading or false, or any lack of information. Each establishment remains responsible at any time of accurate, completeness and correctness of the (descriptive) information concerning and that are displayed through our booking platform, including its rates and availability. Our booking platform shall not constitute and should not be considered as any form of recommendation or approval of quality, level of service or classification of each facility offered to visitors.
Our services are available only for private use and non-commercial. You can therefore not resell, use, copy, monitor (eg, through a crawler or screen data capture), display, download, reprint or deep links to any content or any information, software and / or any products or services available on our website as part of a business or a commercial or competitive purpose.
Elloha.com respects your personal data transmitted to the operator of the service that you book at the time of booking confirmation.
Our service is free. We will not charge our service and we will add no additional cost (booking) and costs.
The bookable via Elloha.com institutions are paid directly (in whole or in part, according to the payment terms of the establishment set out below) during the booking process with secure online payment means. Payment is made securely from your credit / debit card to the hotel, through a third party payment processor.
For some nonrefundable rates and special offers, please note that the property reserves the right to require payment in advance by credit card and therefore pre-authorize your credit card or levy a certain amount (sometimes without refund) on the same card at the booking. Before making your reservation, please carefully read the description of services and products offered to take notice of such conditions.
By making a reservation in a facility, you acknowledge having read and accepted the conditions of cancellation and no-show of the facility, and any additional requirements of that institution can apply to your reservation or during your stay, including for services rendered and / or products offered by the establishment. The general cancellation and no-show specific to each institution are set out below; they also recalled during the reservation process and in the booking confirmation email. Please note that certain rates or special deals do not allow to cancel or modify the reservation. You are invited to read the conditions of each property prior to booking. Reservations require a deposit or prepayment (full or partial) can be canceled (without warning or prior notice of default) if the amount or amounts (or balances) requested are not received in full at the agreed date of payment, as the payment terms of the establishment and the corresponding reservation. You will be considered responsible for any delay in payment, all bank details, credit card or debit incorrect, any credit / debit card or invalid all insufficient funds and not be entitled to any refund of prepayment (non-refundable) unless otherwise specified in the conditions of (pre) payment and cancellation of the establishment.
If you want to change or cancel your reservation, please refer to the e-mail confirmation and follow the instructions given therein. Please note that any cancellation fee may be charged, according to the cancellation policy, (pre) payment and non-presentation of institutions and it is possible that the amounts (pre) paid will not be refunded. We recommend that you read the cancellation policy, (pre) payment and no-show prior to making your reservation and to make any payment to come within the deadlines agreed for the said reservation.
By making a reservation, you agree to receive (i) an e-mail that we will send you before your arrival date in the facility, which will contain information on your destination and relevant offers for your stay (including offers from our partners, if you have agreed to receive them), and (ii) an email which we may send you after your stay in establishment, and invite you to complete our questionnaire scores.
In accordance with the limitations set out in these terms and conditions of use and permitted by law, we can not be held responsible if you have suffered, paid or incurred direct damages can be attributed to a failure of our obligations as part of our services. These damages may amount up to the total cumulative cost of your booking, as indicated in the confirmation e-mail, whether it is an isolated event or series of events linked. Nevertheless, and to the extent provided by law, neither we nor our directors, officers, employees, representatives, subsidiaries, affiliates, distributors, partners (distribution), sub-licensees, agents or others involved in creating, sponsorship, promotion or provision of the platform and its contents shall be liable for (i) any loss or punitive damages, special, indirect or consequential loss of production, loss of profit, loss of revenue , loss of business opportunity, loss or damage to brand or reputation, or loss of the right to compensation; (ii) any inaccuracy relating to the (descriptive) information of the institution (including its rates, its availability and ranking) provided on our booking platform; (iii) any services or products offered by the establishment or other partners; (iv) any damages, losses and costs (punitive, special, indirect or consequential) suffered, incurred or paid by you, attributable to, arising out of or relating to the use of our booking platform, the impossibility of its use or slowing its operation; or (v) any injury, death, property damage or other damages, losses or costs (direct, indirect, special, consequential or punitive) suffered, incurred or paid by you, whether due to acts (legal) , errors, failures, negligence, (severe), willful misconduct, omissions, breach of contract, denaturation of the facts, to rightly or strict liability fully or partially attributable to the institution (including its employees, its management, its officers, agents, representatives or affiliates) whose products and services are (directly or indirectly) offered or promoted on or through our reservation platform, including any cancellation (even partial), overbooking, strike, force majeure or other event beyond our control.
You acknowledge and agree that business where you make your booking is at all times responsible for the collection, retention, payment and payment of applicable taxes due on the total amount of the fare to the relevant financial authorities. Elloha.com is not responsible or liable for the payment, collection, withholding or payment of applicable taxes due on the relevant price the relevant financial authorities.
Unless stated otherwise, the software required for our services or made available on our booking platform and used by the latter, as well as intellectual property rights (including copyright) of content, information and material on our website are the exclusive property of Constellation SAS, its suppliers or its service providers.
Elloha.com remains the sole owner of all right, title and interest (related to all intellectual property rights) of the booking platform (presentation and infrastructure including) where the service is available. Therefore, you may not copy, create links (hyper or deep) to our content, publish, promote, market, integrate or otherwise use our content and our brand without our express written permission. To the extent that you use (some or all of) our détiendriez content or intellectual property rights to our booking platform, our content, you must assign, and transfer these rights to Elloha.com. Any illegal or above action will constitute a material breach of our intellectual property rights (copyright and law on the basis of data included).
According to the law, these general conditions of use and provision of our services are subject to and governed by French law. Any dispute arising under these terms and conditions and our services shall exclusively be brought to the attention of the competent authorities in Paris, France.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you remain bound by all other provisions established in these conditions. If this is the case, the invalid provisions will be applied within the possible limits of the law and you agree to comply with the provisions that would have the same effect as the invalid terms, non-binding or non-binding of these general conditions use.
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FORMULAIRE D'INFORMATION
Conditions de règlement (cf. Conditions générales de vente)
Contact
Lorsqu’une non-conformité est constatée sur place, vous êtes tenu de la signaler à l’Office de tourisme. Le défaut de signalement d’une non-conformité sur place peut avoir une influence sur le montant des éventuels dommages-intérêts ou réduction de prix dus ; en effet, un signalement sans retard peut éviter ou diminuer votre dommage.
Vous pouvez également demander de l’aide auprès l’Office de tourisme en cas de difficulté sur place.
Garantie financière
Groupama Assurance Crédit, 5 rue du Centre, 93199 Noisy-le-Grand.
Assurance de responsabilité civile professionnelle
SMACL ASSURANCES, 141 Avenue Salvador-Allende, 79031 Niort Cedex 9
Responsabilité
Le détaillant et l’organisateur sont responsables de la bonne exécution des services prévus au présent contrat et sont tenus d’apporter de l’aide au voyageur en difficulté.
Le voyageur est tenu de communiquer toute non-conformité qu'il constate lors de l'exécution du voyage ou du séjour conformément au II de l'article L. 211-16
En cas de mise en jeu de leur responsabilité de plein droit du fait des prestataires, les limites de dédommagement résultant de conventions internationales selon l’article L. 211-17-IV du Code du Tourisme trouveront à s’appliquer ; sauf préjudice corporels, dommages intentionnels ou causés par négligence, les dommages-intérêts éventuels sont limités à trois fois le prix total du voyage ou du séjour.
Cession du contrat
Conformément à l’article L. 211-11 du Code du Tourisme, vous avez la possibilité de céder le présent contrat à un cessionnaire qui remplit les mêmes conditions que vous ; dans ce cas, vous devez informer l'Office de tourisme de votre décision au plus tard 7 jours avant le début de la prestation. Vous-même et le bénéficiaire de la cession demeurez alors solidairement tenus des frais supplémentaires éventuels occasionnés par cette cession.
Annulation
Le voyageur peut résoudre le contrat à tout moment avant le début du voyage ou du séjour, moyennant le paiement de frais de résolution standard réclamés par l'organisateur ou le détaillant, conformément au I de l'article L. 211-14.
Utilisation des données
Si vous ne souhaitez pas faire l’objet de prospection commerciale par voie téléphonique, vous pouvez gratuitement vous inscrire sur une liste d’opposition au démarchage téléphonique www.bloctel.gouv.fr
La personne concluant le présent contrat accepte de transmettre ses données dans le but de son exécution et garantit qu’il a recueilli le consentement des autres voyageurs aux mêmes fins.
La personne concluant le présent contrat accepte de transmettre ses données aux fins de recevoir nos promotions et sollicitations (via courriers électroniques, messages SMS, appels téléphoniques et courriers postaux) : oui non
Les données sont conservées pendant une durée qui n’excède pas la durée nécessaire aux finalités suivantes :
commande d’un séjour ; les données nécessaires au traitement de votre commande sont conservées pendant la durée nécessaire à l’établissement d’un droit ou d’un contrat ;
gestion de la relation commerciale ; les données sont conservées (au plus tard) 5 ans à compter de la fin de la relation commerciale.
Conformément à la législation en vigueur, vous disposez d’un droit d’accès, de rectification, de suppression et de portabilité des données personnelles vous concernant et d’un droit d’opposition pour raison légitime à leur traitement. Pour exercer ces droits, vous devez adresser,
soit un courriel à sejour@rochefort-ocean.com ;
soit un courrier postal à l’adresse suivante : Office de Tourisme Rochefort Océan – Service réceptif – 10, rue du docteur Peltier – 17300 Rochefort.
Réclamation et Médiation
Le voyageur peut saisir le service client du détaillant de toute réclamation, à l’adresse suivante : Office de tourisme Rochefort Océan, 10 rue du Docteur Peltier 17300 Rochefort par lettre RAR ou mail à qualite@rochefort-ocean.com accompagné(e) de tout justificatif.
A défaut de réponse satisfaisante dans un délai de 60 jours ou s’il n’est pas satisfait de la réponse reçue, le client peut saisir le Médiateur du Tourisme et du Voyage (MTV) sur son site www.mtv.travel.
SIGNATURE
Je soussigné (nom, prénom) ……………………………….………………………………..agissant tant pour moi-même que pour le compte des autres voyageurs inscrits, certifie avoir pris connaissance, avant la conclusion du présent contrat, d’une part de l’offre répondant aux exigences de l’article R. 211-4 du Code du Tourisme, d’autre part des conditions générales de vente de l’Office de Tourisme et du formulaire d'information standard annexés au présent contrat, et m’engage à les respecter et à avoir porté ces éléments à la connaissance des autres voyageurs, et d’avoir recueilli leur approbation.
Signature du client